Frequently Asked Questions

Everything you need to know about your Jones sports gear and orders.

How long does shipping take for Jones equipment?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for athletes who need their gear ready for the next game.

What is your return policy on worn sports apparel?

We offer a 30-day return policy. Items must be in original condition with tags attached. For hygiene reasons, base layers and compression gear cannot be returned once worn.

Do you offer a warranty on professional-grade equipment?

Yes, all Jones hard goods and professional equipment come with a 1-year limited warranty against manufacturing defects to ensure you perform at your peak.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your Jones account.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.

How do I find the right size for my sports gear?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself according to the instructions to ensure maximum comfort and performance.