Returns & Exchanges

At Jones, we stand behind our gear; if your equipment doesn't help you perform at your peak, return it within 30 days for a full refund. Items must be in original condition with tags attached to qualify for a return.

1

Initiate Your Request

Visit our online portal with your order number and email address to select the items you wish to return.

2

Pack Your Gear

Securely place the unused sports equipment in its original packaging, ensuring all protective materials are included.

3

Attach the Label

Download and print the prepaid shipping label provided in the portal and affix it clearly to the outside of your package.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking receipt until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing